Check out our revolutionary sidebyside summary and analysis. I never realized how seriously continue reading h 497507 over the counter at mcdonald s. This chapter covered a variety of topics, from the founding of the company, hamburger university, day to day routines in the store, and so fourth. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up positive mental attitude by chanting i feel happy. As she details mcdonald s in her work, she also describes the benefits and drawbacks of instrumental rationality. This chapter demonstrates how the gendered processes of physical and emotional labor in nail salon work are seeped with race and class meanings that reinforce broader structures of inequality and ideologies of difference between women in america. In over the counter at mcdonald s, leidner details the operation and subculture of mcdonald s. Over the counter at mcdonalds robin lender explains that rationalization is the act of making things efficient. Her study reveals the complex and often unexpected results that come with the routinization of service work. Within this work, she describes what is an excellent example of instrumental rationality. It is a large chain but only throughout california. Over the counter at mcdonalds by christine tong on prezi.
832 1537 1259 192 190 890 200 1627 235 180 1603 1105 1594 17 1647 708 267 1194 778 1427 91 1162 1405 137 879 404 1517 658 972 838 1136 703 861 602 487 1252 784 21 326